Terms of service
Version of 2026-10-24
Who provides the service
cloudaStay is a service of cloudacat. For any questions: suport@cloudacat.com.
What cloudaStay is
Online software for creating, publishing and sending digital guides to guests of tourist accommodations. The customer is the business or person who subscribes to a plan; the account holder acts on its behalf.
Sign-up and account
- The account holder accepts these terms, the refund policy and the data processing agreement when activating the account. The manager cannot be used without this acceptance.
- Sign-up details must be accurate and kept up to date.
- The customer is responsible for its credentials, for the people it invites to its team and for what they do with the account.
Plans, prices and payment
- Price and limits are those of the plan subscribed to. Applicable taxes are added to the prices.
- The subscription is paid in advance and renews automatically for equal periods (monthly or yearly) until cancelled.
- If there is a trial period, nothing is charged until it ends.
- We will give 30 days’ notice of price changes; they apply from the next renewal.
Acceptable use
- Guide content must be lawful and the customer must hold the rights to the photos, texts and trademarks it publishes.
- Guest emails may only be sent to people with a booking or a prior relationship. Unsolicited advertising is not allowed.
- You may not attempt to access other customers’ data, overload the service or use it for illegal activities.
Customer content
The content belongs to the customer. It grants us only the permission needed to host, translate and show it to guests while the service lasts. The customer can export it at any time from Settings.
Availability and support
We work to keep the service continuously available and make daily backups, but there may be downtime for maintenance or causes beyond our control. Support is by email on working days.
Liability
We are not liable for content the customer publishes or for how guests use it. Except in cases of wilful misconduct or gross negligence, our total liability is limited to the amount paid by the customer in the 12 months before the event.
Cancellation, suspension and termination
- The customer can cancel the subscription at any time by writing to suport@cloudacat.com. The account stays active until the end of the paid period.
- We may suspend the account for non-payment or a serious breach of these terms, with prior notice whenever possible. A suspended account can still be viewed and exported.
- After termination, we keep the data for 30 days so it can be exported and then delete it, except for what must be kept by law.
Changes to these terms
If we change them, we will give 30 days’ notice by email and in the manager. The account holder will need to accept them again to keep using the service; if they disagree, they can cancel at no cost.
Governing law
These terms are governed by Spanish law. Disputes will be settled by the courts of the provider’s domicile, unless the law entitles the customer to go to the courts of their own domicile.