A personal welcome
A greeting with a photo of the house and your logo.
Digital welcome pack
The welcome pack guests carry on their phone
A branded welcome, everything about the stay and your extra services, on one page guests open before they arrive.
From a welcome gift to a welcome they actually read
Many properties leave a welcome pack on arrival: a bottle of wine, some treats and a folder of information. The gift is remembered; the folder is not. A digital welcome pack puts the useful part on the guest’s phone: directions, Wi‑Fi, house rules, your favourite places and what you can offer during the stay.
With cloudaStay your welcome pack carries your logo and colours, is shared with a link or QR code and reads in the guest’s language. Extra services such as breakfast, transfers, cleaning or tours have a button to request them on WhatsApp.
What goes into your digital welcome pack
Wi‑Fi and arrival
What guests need in their first ten minutes, on the cover.
Extra services
Breakfast, transfers or tours, with price and a WhatsApp button.
Favourite places
Restaurants, beaches and day trips with a map and tips.
Your brand
Six visual templates with your logo and colour.
In their language
Up to 9 languages, with machine translation you review.
What your guests will see
A real example guide, exactly as it opens on a phone. Switch property type and template, tap around and change the language.
What people ask us most often
What is a digital welcome pack?
It is a property’s welcome information as a mobile web page: welcome message, arrival, Wi‑Fi, house rules, services and local tips. It replaces the paper folder and can be sent before arrival.
Is it the same as a welcome book?
Almost. A welcome book focuses on practical information; a welcome pack adds a personal welcome and the services you offer. cloudaStay puts both in the same guide.
Can I sell extras from the welcome pack?
You can show them with a photo and price and a button to request them by WhatsApp or email. You take payment yourself, as you do now.
Can I add my logo?
Yes, on the Professional and Business plans, in all six visual templates.
Also for other properties
Vacation rentals
Self check-in, Wi‑Fi, building rules and a tidy check-out for every apartment.
Learn moreCountry houses and cottages
Directions, the house, the pool and the best of the local area.
Learn moreVillas and beach rentals
Pool, beach, beach kit and summer parking.
Learn moreHotels, hostels and B&Bs
Opening hours, services and local tips through a QR code in every room.
Learn moreBed and breakfast
Breakfast, shared spaces and house extras.
Learn moreHostels
Dorms, lockers, shared kitchen and house rules.
Learn moreCampsites and glamping
Site map, opening hours, rules and activities for pitches and lodges.
Learn moreSki and mountain chalets
Roads and snow, fireplace, slopes and ski room.
Learn moreProperty managers
Your whole portfolio in one account, with team roles and shared blocks.
Learn moreDigital welcome book
What a welcome book is, what to include and how to make one in an afternoon.
Learn morePricing
All plans include the link and QR code, the printable poster, the PDF guide and cookie-free statistics.
See pricingBuild your digital welcome pack
Browse the examples or tell us about your property and we will help you make the first one.