Before arrival
Address, directions, parking, check-in time and what to bring.
Welcome book
The welcome book has gone digital
Everything guests need to know about your place, on a page they open on their phone with a link or QR code. Here is what to include and how to make one.
What is a digital welcome book?
A welcome book (or house manual) is the information a holiday property leaves for its guests: how to get in, the Wi‑Fi password, house rules, how the appliances work, what to do before leaving and what to see nearby. It used to be a laminated folder; today it is a mobile web page.
The digital version has clear advantages: guests get it before they arrive, read it in their own language, it never gets lost or dog-eared, and when any detail changes (a code, opening hours, a restaurant that closes) there is nothing to reprint. With cloudaStay you build it from a template in an afternoon and share it with a link, a QR code or an email.
What a good welcome book includes
Arrival and access
Lock code or key box step by step, with photos and what to do if something goes wrong.
Wi‑Fi
Network name and password, easy to copy.
House rules
Quiet hours, pets, smoking, parties and visitors, stated clearly and kindly.
Local recommendations
Where to eat, shop and what to visit, with map and opening hours.
Check-out and emergencies
Check-out time and checklist, emergency numbers, pharmacy and health centre.
What your guests will see
A real sample guide, exactly as it opens on a phone. Tap around, switch languages and try the check-out list.
What people ask us most often
What is the difference between a PDF welcome book and a digital guidebook?
A PDF is a closed document: you must resend it whenever it changes and it is hard to read on a phone. A digital guidebook is a mobile-friendly web page, in the guest’s language and always current behind the same link. cloudaStay can also generate a PDF.
When should I send the welcome book to guests?
Ideally a few days before arrival with the booking message, plus a printed QR code at the property in case they need it once there.
Does it need to be in several languages?
It is highly recommended if you host international guests. cloudaStay translates it automatically into up to 9 languages and you review the text before publishing.
How long does it take to make?
With a template, your first guide is ready in one or two hours. The next ones are even faster thanks to reusable blocks.
Also for other properties
Vacation rentals
Self check-in, Wi‑Fi, building rules and a tidy check-out for every apartment.
Learn moreCountry houses and cottages
Directions, the house, the pool and the best of the local area.
Learn moreHotels, hostels and B&Bs
Opening hours, services and local tips through a QR code in every room.
Learn moreCampsites and glamping
Site map, opening hours, rules and activities for pitches and lodges.
Learn moreProperty managers
Your whole portfolio in one account, with team roles and shared blocks.
Learn morePricing
All plans include the link and QR code, the printable poster, the PDF guide and cookie-free statistics.
See pricingCreate your welcome book
Open the demo guide or tell us about your property and we will help you get started.