Arrival without phone calls
Meeting point, step-by-step route with photos, key box and alternatives for late arrivals.
Digital welcome guide
The digital guide that makes every stay easy
Guests get a link or scan a QR code and have everything they need on their phone, without installing anything: arrival, access, Wi‑Fi, house rules, appliances, pool, check-out and your local tips.
Goodbye to paper
cloudaStay replaces PDFs, laminated sheets, lost manuals and repeated WhatsApp messages with a single link that's always up to date.
PDFPrinted paperRepeated messagesCanvaGoogle Docs
Everything they wonder about, before they ask
The guide opens in the phone's browser, in the guest's language, with your property's name, photo and colours.
Connected first try
Shown on the cover, with a button to copy the password and a QR code to connect.
Your tips
Restaurants, pharmacies, routes and activities with map, opening hours and directions.
Tidy check-out
A checklist guests tick off: dishwasher, rubbish, windows and keys.
Share it your way
Link, QR in PNG and SVG, PDF poster, WhatsApp or email with the “Open your guide” button.
Know what they look at
Visits, scans, sections and clicks, with no personal data or cookies.
Twelve sections ready to fill in
Hide the ones you don't need and add your own. Each section is built from blocks: text, photos, videos, steps, questions and places on the map.
- Before you arrive
- Arrival and check-in
- Wi‑Fi and connectivity
- House rules
- The house and appliances
- Pool and shared areas
- Parking and getting around
- Recycling
- Local tips
- Extra services
- Health and emergencies
- Check-out
Your first guide, ready in an afternoon
No design or coding skills needed. Start with a template and add your details.
-
01
5 min
Pick a template
Rural house, city apartment or campsite. It already includes the sections and sample texts — you only need to adjust them.
-
02
1–2 h
Fill it in block by block
Text, photos, videos, steps, lists, FAQs, PDF manuals and places on the map. You see it exactly as the guest will.
-
03
Optional
Translate it
Automatic translation from the base language into up to nine languages, which you review before publishing.
-
04
One click
Publish and share
Changes don't reach guests until you publish. Every publication is saved and you can restore it whenever you like.
One manager for all your properties and your whole team
Team with roles
Owner, manager, editor and read-only. Everyone sees and edits only what they should.
Languages and automatic translation
Catalan, Spanish, English, French, German, Italian, Dutch, Portuguese and Aranese.
Guest emails
Templates with the “Open your guide” button. Nothing is sent automatically: you always decide.
Block library
Write the house rules or local tips once and reuse them in every guide.
Your brand
Your own logo and colour in the guide, emails and PDF, always with enough contrast.
PIN-protected guide
If the guide has access codes or sensitive data, lock it with a PIN that you only give to guests.
A guide designed for your type of property
Vacation rentals
Self check-in, Wi‑Fi, building rules and a tidy check-out for every apartment.
Learn moreCountry houses and cottages
Directions, the house, the pool and the best of the local area.
Learn moreHotels, hostels and B&Bs
Opening hours, services and local tips through a QR code in every room.
Learn moreCampsites and glamping
Site map, opening hours, rules and activities for pitches and lodges.
Learn moreProperty managers
Your whole portfolio in one account, with team roles and shared blocks.
Learn moreDigital welcome book
What a welcome book is, what to include and how to make one in an afternoon.
Learn more0apps to install
12sections ready to fill in
9languages for guests
1link, always up to date
Clear pricing for every size
All plans include the link and QR code, the printable poster, the PDF guide and cookie-free statistics.
Basic
For a single property.
5 €/month
- 1 property
- 2 team members
- 2 languages per guide
- 0 emails a month
- Multiple languages in the guide
- Automatic translation (not included)
- Emails to guests (not included)
- PDF guide and poster
- Custom logo and colours (not included)
- Analytics CSV export (not included)
- Place search on the map
- Shared block library (not included)
- Guide PIN
Professional
Most popularFor owners with several properties.
14,99 €/month
- Up to 2 properties
- 5 team members
- 6 languages per guide
- 1.500 emails a month
- Multiple languages in the guide
- Automatic translation
- Emails to guests
- PDF guide and poster
- Custom logo and colours
- Analytics CSV export
- Place search on the map
- Shared block library
- Guide PIN
Business
For management companies.
39 €/month
- Up to 15 properties
- 20 team members
- 9 languages per guide
- 6.000 emails a month
- Multiple languages in the guide
- Automatic translation
- Emails to guests
- PDF guide and poster
- Custom logo and colours
- Analytics CSV export
- Place search on the map
- Shared block library
- Guide PIN
Have more than 25 properties or need something custom? Write to us.
What people ask us most often
What is a digital guidebook for guests?
It is your property’s welcome book, on the phone: arrival, Wi‑Fi, house rules, appliances, check-out and local tips on a single web page guests open with a link or QR code. It replaces the paper folder and repeated messages.
Does the guest need to install an app?
No. The guide opens in the browser from a link or by scanning the QR code. It works on any phone, tablet or computer.
How does the guide reach the guest?
However suits you best: pasting the link into the booking message, via WhatsApp, with an email from the manager, or with the QR poster printed at the entrance.
Does it work with Airbnb, Booking.com and direct bookings?
Yes. Paste the guide link into Airbnb, Booking.com or any other channel’s scheduled messages, into your website’s confirmation email, or share it as a QR code at the property.
If I change the Wi‑Fi password, do I need to send the guide again?
No. The link always stays the same: when you publish the change, every guest sees the new version.
What data do you collect from guests?
No personal data or tracking cookies. Statistics count visits, scans and clicks in aggregate.
Can I use my own logo and colours?
Yes, on the Professional and Business plans. On the Basic plan the guide shows your property's name and photo with cloudaStay's colours.
I'm a management company with many properties. Will it work for me?
Yes. From a single account you manage all your properties, your team with roles, a shared block library and email templates.
We make every stay start well?
For apartments, rural houses, hostels, small hotels and campsites. Tell us how you work and we'll help you prepare your first guide.