Refund policy

Version of 2026-10-24

Cancellation

• You can cancel your subscription at any time without penalty. We won’t charge you again and the account stays active until the end of the paid period.
• If you move to a lower plan, the change applies from the next renewal.

When we refund

• Yearly plans: if you cancel within 14 days of the first charge or a renewal, we refund the full amount.
• Charges made in error or duplicated: we refund the full amount.
• Outages caused by us lasting more than 72 hours in a row: we compensate the proportional amount, as a discount or a refund, whichever you prefer.

When we don’t refund

• The remainder of the current month on monthly plans, or the proportional part of a yearly plan after the 14 days.
• Accounts suspended for a serious breach of the terms of service.

Right of withdrawal

cloudaStay is aimed at businesses. If you subscribe as a consumer, you have 14 calendar days to withdraw without giving a reason. If you asked to start using the service earlier, we refund the amount minus the days you used it.

How to request it

Write to suport@cloudacat.com from the account holder’s email, with the account name. We will reply within 5 working days and, where applicable, refund via the same payment method within 14 days.

Terms of service